Support

Should you have any questions regarding our products, please do not hesitate to get in touch.

We can be reached for both pre- and post-sales technical support inquiries between 8am and 4pm EST, Monday to Friday.

Please use the telephone number, inquiry form, or technical support email address on our Contact Us page.

In the unlikely event that a product needs to be returned during its warranty period, please obtain a Return Material Authorization (RMA) number from our technical support team. Either call or email with the part number, serial number, an explanation of the nature of the warranty claim and your contact details. It can also be helpful to send a digital photograph of the product.

Upon receipt of an RMA number please send the item, suitably packaged, to:

RMA # <your RMA number>
A D Metro
1390 Star Top Rd,
Ottawa, ON, K1B 4V7
CANADA

Please note, returns cannot be accepted without an RMA number.

For all your warranty and RMA inquiries please contact our technical support help desk.

A D Metro’s touch controllers are USB HID compliant so are compatible with the built-in drivers of the majority of modern operating systems. No special drivers typically need to be installed.

Most resistive controllers need additional software for calibration.
See specific controller user and integration guides for setup details.
For resistive controllers with A D Metro part numbers beginning with CR1T or AD-MER, Windows software packages and instructions are available at Downloads.

For operating system software or drivers for specific OS kernels, distributions or releases (including older versions of Linux, QNX, VXWorks, Android, Chrome, etc.) please contact our technical support team.

Based on our years of experience in designing touch screen solutions and our products’ embedded use in a diverse range of applications, we have documented a set of best practices for touch screen installation and electromagnet compatibility.

For guidance on best installation and integration practices, please see specific product documentation, or contact our technical support help desk.

A D Metro manufacturers and supplies an extensive range of standard commercial of the shelf, non-standard and customized touch screen configurations to address a range of sizes and construction configurations.

To obtain a copy of an individual touch screen sensor’s drawings or to discuss your specific requirements, please contact our sales representative.

Support

We can be reached for both pre- and post-sales technical support inquiries between 8am and 4pm EST, Monday to Friday.

Upon receipt of an RMA number please send the item, suitably packaged, to:

Ask the touch screen experts at A D Metro